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I joined Studio Retail Ltd in Jan 2018 as Customer Experience Director, driving the CX roadmap as well as taking responsibility for the UK and Philippines customer service operations with outsourced services across the globe. Recent benchmarks have demonstrated a 10% year on year improvement in Studio’s net promoter score.
I spent 2 years with boohoo.com as Customer Service Director, accountable for a global, multi-lingual customer service operation, launching Customer Services digital platforms for boohoo, Pretty Little Thing and Nasty Gal
I previously held the role of Director of Customer Services for JDWilliams (N Brown Group), a FTSE 250 multi-channel retailer with group revenue in excess of £800m.