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With over 20 years’ experience in customer service, I have delivered transformational projects with significant impact on employees and customers. My career extends across in-house and outsourced customer service and financial service operations across Afro-Eurasia and the USA
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Professional Profile

Customer Experience Director
Studio Retail Ltd

I joined Studio Retail Ltd in Jan 2018 as Customer Experience Director, driving the CX roadmap as well as taking responsibility for the UK and Philippines customer service operations with outsourced services across the globe. Recent benchmarks have demonstrated a 10% year on year improvement in Studio’s net promoter score.

1 Jan 2018
Customer Service Director

I spent 2 years with as Customer Service Director, accountable for a global, multi-lingual customer service operation, launching Customer Services digital platforms for boohoo, Pretty Little Thing and Nasty Gal

1 Dec 2016
Director of Customer Services
N Brown Group

I previously held the role of Director of Customer Services for JDWilliams (N Brown Group), a FTSE 250 multi-channel retailer with group revenue in excess of £800m.

1 Jan 2004


Nottingham University
Joing honours in French and German
24 Jun 1993

More About Me

Pride and Prejudice
Gone with the Wind
Retail Week
Mary Barra