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russell.lane
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I am passionate about customer service, and believe every customer is unique, and therefore deseves to be treated as such. Treating customers as individuals and using their experiences to better improve our service is vital.
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Professional Profile

Head of Customer Experience
Utilita Energy Ltd

Utilita Energy are the Smart Energy experts, installing Britain's first smart meter in 2008. We have helped transform the energy industry for the better. We are one of the ten biggest energy suppliers in the UK, with over 750,000 customers.

11 Sep 2017
Billing Operations Manager
SSE Ltd

Overseeing the Billing operations as well as Social Media and vulnerable customers

23 Feb 1998