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I am an experienced marketing and customer experience professional, dedicated to helping business retain and attract clients through becoming customer centric.
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Professional Profile

Managing Director
Investor in Customers Ltd

Investor in Customers (IIC) helps organisations to improve their customer experience and employee engagement to create competitive advantage and increased profitability. By closing the gaps between what senior managers believe is happening; what front line employees think they deliver and what customers perceive they receive, our detailed action plans ensure customers stay longer and remain positive, increasing their lifetime value and reducing complaints.

4 Dec 2011

Past Experience

Information Gateway Manager & Advisor
Business Link

Helping small businesses in the East of England improve profitability by focusing on marketing and customer experience

1 Oct 2007
25 Nov 2011
Independent Consultant
TB Consulting (TBC)

Consultant to small and medium sized businesses in London and the South East. Developing business plans; producing and implementing sales and marketing strategies and developing marketing campaigns.

6 Jan 2003
28 Sep 2007
Marketing Director
Video Arts

Developing and implementing marketing strategies for the range of training and e-learning programmes featuring John Cleese and other leading entertainers.

6 Jun 1988
31 Dec 2002


University of Hertfordshire
BA Honours in Business Studies
30 Jun 1982


Certified Net Promoter(R) Associate

More About Me

Marketing Executive for a small photographic wholesaler
Anything and everything by Wilbur Smith
Some Like It Hot
My parking sensors
CX Maagazine
Karren Brady

Most sports (these days more watching than playing); reading and the theatre.