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Investor in Customers (IIC) helps organisations to improve their customer experience and employee engagement to create competitive advantage and increased profitability. By closing the gaps between what senior managers believe is happening; what front line employees think they deliver and what customers perceive they receive, our detailed action plans ensure customers stay longer and remain positive, increasing their lifetime value and reducing complaints.
Helping small businesses in the East of England improve profitability by focusing on marketing and customer experience
Consultant to small and medium sized businesses in London and the South East. Developing business plans; producing and implementing sales and marketing strategies and developing marketing campaigns.
Developing and implementing marketing strategies for the range of training and e-learning programmes featuring John Cleese and other leading entertainers.
Most sports (these days more watching than playing); reading and the theatre.